• Add the products in your shopping cart in desired sizes.
• Once your selections are done, click on the checkout button.
• Now fill in the details and double check it.
• Select the payment method and click on place order.
• After placing the order, you’ll receive a confirmation mail on the registered email.
• Or you can always ask us to place and order for you.

We are always happy to help. you can WhatsApp or Call on +91 9001802294 between 11:00 am to 7:00 pm IST (Monday to Saturday) except for all national holidays. You can also reach out to us onhelp@pratapsons.com.

Yes, we do provide COD on orders up to 10000 rupees.

We accept all Credit/Debit cards and Internet banking service of all major banks. For special cases, we also provide payment links. Please contact our Customer Care Team to know more.

• If you need to return or exchange any product, please go to “Exchange & Return Form”.
• Fill the respective form and submit it.
• Now ship the returnable product to the address mentioned below:
• -SB 39, Rambagh Circle,
  Tonk Road, Jaipur 302004
• We will gladly process your return as soon as we receive it.

To find out your perfect suitable size, please follow our size chart. Our every product page includes a “size guide” for your reference. You can also view the size chart below:

Being an international brand, we follow a very strict quality standard process to make sure the customer receives fine & fresh quality products.

Yes, you can change the shipping address of your order only before it is billed or shipped. No changes can be done post order shipment.

As our policy, the delivery guy will always contact you before delivery to check your availability. However, in such cases we will try to reattempt for delivery in the next 2 days.

No, Made-to-Order pieces can not be cancelled after 24 hours, as they are made on order and the production process starts after 24 hours.

• In that case, we advise you to ask in your neighbourhood once if someone else has received it.
• Contact the courier company to cross check on which name the package has been signed.
• Contact us if you have not received your package in 10-15 days after getting the tracking details.

If there is no update about the delivery we will consider the order has been delivered, you cannot apply for the refund.

You’ll receive your tracking details in an email on your registered mail id. Open the courier website and track your order with a tracking number.

In such an unlikely event, we are sorry that you had to experience it.

We will be initiating return from our end and ensure that you receive a fresh new piece at the earliest possible.

Yes definitely, being an international brand we do not compromise with the quality at any cost. The product will arrive in exact the same condition as shown on the website. However, due to screen difference the colour may vary slightly.

Sorry for the inconvenience caused. This must have happened due to some technical glitch. Please try again after some time or you can contact our Customer support team. In case of amount deduction in this error, please contact your bank.