Return and Refund Policies
Return & Refund Policy
-
Made to Order (MTO) Articles
- All Made to Order (MTO) products are non-returnable and non-refundable, as these items are specially crafted only after an order is placed.
Return Eligibility
- All orders are eligible for return, subject to the conditions outlined below. Kindly note that any applicable refunds will be issued exclusively in the form of Coupon Credit, redeemable for future purchases on our website and at our retail store.
- The product must be unused, intact, and returned in its original condition
- All original labels, tags, and price tags must be attached
- The customer must contact our Customer Support within 3 days of delivery via WhatsApp, email, or phone call
- Products that are damaged, altered, worn, or tampered with will not be eligible for return
Quality Check & Refund Process
- During the Sale Period, all approved returns will be processed only in the form of a Credit Coupon. The credit coupon can be used for future purchases on our website.
- Once the returned product is received at our facility, it will undergo a thorough Quality Check (QC)
-
Coupon Credit will be issued only after the product successfully passes the Quality Check (QC).
-
If the product does not meet our return and QC criteria, the coupon credit request may be declined.
-
Once the product clears the Quality Check, the coupon credit will be issued within 24 to 48 working hours.
Highest Discount Category Products
Products sold under the “Highest Discount” category (defined as items offered at a discount of 50% or more) are available at specially reduced prices and are not eligible for return or refund under any circumstances.
Exception:
If a product from the Highest Discount Category is received in a damaged condition or an incorrect product is delivered, a return request may be considered only after internal investigation.
Please note:- All our products are video recorded during the packing process for quality and verification purposes
- Approval of such return requests will be subject to verification and investigation
- Any discrepancies found during investigation may lead to rejection of the return/refund request
Order Cancellation Policy
- Customers may cancel their order within 24 hours of order placement
- For prepaid orders, the refund will be processed as per the standard refund timeline
- Cancellation requests received after 24 hours will not be accepted
- Orders that are already processed, dispatched, or Made to Order cannot be cancelled
